Shipping Policy Overview

TBMJ Limited ships women's clothing orders to every destination marked as serviceable at checkout on kbnparka.com. Each order passes through payment authorization, address verification, inventory confirmation, packing, and dispatch before it leaves our facility. A shipment confirmation message is issued once the parcel is handed to the carrier assigned to the destination country.

Order Processing

Orders are processed in the sequence in which they are received. Processing covers payment authorization, address verification, inventory confirmation, and packing. An order placed while a verification check is pending remains in a held state until that check completes. TBMJ Limited does not guarantee dispatch on the same day an order is placed. Processing schedules are standard and do not constitute a promised delivery date.

Delivery Timeframes

Delivery timetables depend on the destination country, the carrier network, customs clearance, and local postal conditions. TBMJ Limited does not publish fixed delivery guarantees and does not offer expedited delivery promises. Tracking information is issued at dispatch and is the authoritative record of parcel movement. Customers are responsible for monitoring tracking updates and for being available at the delivery address provided at checkout.

Shipping Charges and Import Duties

Shipping charges are displayed at checkout before payment is completed. Import duties, taxes, customs brokerage fees, and clearance charges levied by the destination country are the responsibility of the customer. TBMJ Limited does not reimburse these charges and does not control the amount assessed by any customs authority. A parcel refused at customs is returned to our facility and handled under the return conditions stated in this document.

Fourteen-Day No-Reason Refund Policy

Customers may request a refund for any reason within fourteen days of receiving the order. No justification is required. The request window is strict: a request submitted after the fourteenth day from receipt is not accepted. TBMJ Limited applies this rule without exception. The fourteen-day window begins on the date the carrier records delivery and ends on the fourteenth day following that date.

Return Eligibility Conditions

Items must be unused and in original packaging. Garments must be unworn, unwashed, unaltered, and free of odors, stains, and damage. All attached tags, labels, and protective seals must remain intact and attached to the garment. Items returned in a condition that fails these requirements are sent back to the customer and no refund is issued. TBMJ Limited inspects every returned parcel and records the inspection result before a refund decision is made.

Return Shipping Costs

The buyer completely bears the return shipping costs. TBMJ Limited does not reimburse, offset, or credit return postage, courier charges, insurance, customs fees, or any other cost connected to sending an item back. Original shipping charges paid at checkout are non-refundable. Customers are advised to use a traceable shipping method, because TBMJ Limited cannot process a refund for a return parcel that is lost in transit and never reaches our facility.

Step-by-Step Return Process

Step 1: Submit the refund request to [email protected] within fourteen days of receiving the order. Include the order number and the item reference.

Step 2: Wait for written approval from TBMJ Limited. A return authorization is issued only in writing through email.

Step 3: Pack the item in its original packaging with all tags, labels, and seals attached.

Step 4: Write the return authorization reference on the outside of the parcel.

Step 5: Ship the parcel to the return address provided in the section below at your own cost.

Step 6: Send the tracking number to [email protected] on the same day the parcel is dispatched.

Step 7: Wait for inspection and refund confirmation from TBMJ Limited.

Return Shipment Details

The recipient must be TBMJ Limited, the contact phone is +852 8441 1844, and the specific return address is FLAT/RM C BLK 2 55/F GRAND PROMENADE SAI WAN HO HK. These details must be reproduced exactly on the parcel label. Parcels sent to an address other than the one stated here are refused and returned to the sender.

Refund Processing Timelines

Refund arrival time is at least fourteen days. Fourteen days is the minimum period measured from the date the returned parcel is received and inspected at our facility. The full period may extend beyond fourteen days depending on inspection results, verification requirements, and the processing speed of the payment provider.

PayPal Refunds

PayPal refunds take at least fourteen days. In some regions, local laws require up to thirty days for PayPal refunds. Where such a legal requirement applies, the refund is issued within that thirty-day statutory period. Customers who paid through PayPal are advised to allow the statutory maximum before raising a dispute.

Damaged or Defective Items

Any claim for a damaged or defective item must be submitted within exactly seven days of receipt. A claim submitted after the seventh day from receipt is not accepted. TBMJ Limited enforces this seven-day limit in perfect alignment with the claim period stated in the Terms of Service. The claim must include the order number, a written description of the damage or defect, and clear photographs of the item and its packaging. Approved claims are resolved by replacement or refund at the discretion of TBMJ Limited.

Order Cancellation

A cancellation request submitted before dispatch is processed without charge. A cancellation request submitted after dispatch is handled under the fourteen-day no-reason refund policy, and the buyer bears all return shipping costs.

Exchanges

TBMJ Limited does not operate a direct exchange service. Customers seeking a different size or style must complete a return under the fourteen-day no-reason refund policy and place a new order.

Contact for Shipping and Returns

Questions about shipping, returns, or refunds may be directed to [email protected] or +852 8441 1844. Written correspondence may be sent to FLAT/RM C BLK 2 55/F GRAND PROMENADE SAI WAN HO HK.